Refund policy

At Appliva, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the requirements below.

Return Window

You may request a return within 30 business days of delivery.

To be eligible for a return, the product must meet the return conditions listed below. Return shipping costs are paid by the customer.

Return Conditions

Returned products must be in their original condition and include all items supplied with the original purchase.

We do not accept returns for:

Products that have been used, worn, washed, or damaged after delivery.
Items with the original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items returned without accessories, manuals, free gifts, or other components included with the original purchase.
Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
Customized, personalized, or made-to-order products.
Clearance, final-sale, or products marked as "Non-Returnable," unless the item is defective, damaged, or incorrectly shipped.
Gift cards and digital products.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
Items returned after the 30-business-day return period.
Products with parts or components missing from the original delivery.
Products returned without prior return authorization, where applicable.
Products for which we do not receive an uncut unboxing video clearly showing the product and the issue.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us before returning it. An uncut unboxing video clearly showing the product and the issue is required for the return to be considered.

Please do not send a return to us before receiving return authorization where applicable.